# Let customers say more than they’d type

> Give customers a microphone instead of another empty text box. They can talk naturally, and you get a clear transcript with the detail behind their opinion.

Canonical URL: https://superforms.co/use-cases/voice-customer-feedback

## A text box makes people edit themselves before they begin

Typing a thoughtful explanation on a phone feels like work. Customers shorten the story, skip the context, and leave you with a comment that is technically feedback but difficult to act on.

A voice response lowers the effort of explaining what happened. Superforms transcribes the answer and can ask one useful follow-up when the important reason is still missing.

## How it works

1. **Ask one focused question.** Start with the moment you want to understand instead of sending a long general-purpose survey.
2. **Let the customer talk.** They tap the microphone and answer in their own words, or switch to typing whenever that feels better.
3. **Bring the detail back to the team.** The transcript and any follow-up answers return to your agent for review, comparison, and action.

## Example prompt

> Create a voice-first feedback form asking new customers what felt confusing during onboarding. Use a smart follow-up only when it would reveal a specific example or cause.

## What the person answering experiences

- One clear question at a time
- A microphone for the answer they do not want to type
- A text option when privacy or location makes voice inconvenient
- No account or app download required

## Good for

- Onboarding feedback
- Post-support follow-up
- Cancellation explanations
- Product and service feedback

Make it easier to tell the whole story, not merely leave a short comment.

## Get started

- Create a form: https://superforms.co/
- Install Superforms for your agent: https://superforms.co/agent-setup
- Browse all use cases: https://superforms.co/use-cases